Here at WaterbedSmart.com, we are committed to keeping all our customers satisfied. We also understand that even with the most stringent quality control efforts, things can still sometimes go wrong. If you need any information about waterbeds, or about  your waterbed purchase, you can e-mail us anytime at; wterbedguy@aol.com  , and we will promptly answer any questions, or work to settle any problems that may arise, or you can call us toll free at: 866-405-8353. Please note; to keep prices low, we do not have a full time phone answering staff, but any messages will be returned promptly.  Any mail correspondence can be sent to:  

The Waterbed Guy
217 Cherry st.
Farmingdale N.Y.
11735